Report a damaged shipment
Sorry your order arrived damaged. Enter your email or phone number along with your order number and we'll help you file a freight claim with the carrier.
Damaged shipment policy
Shipping damage must be reported within 48 hours of the delivery date shown in tracking. Claims filed after that window may be denied by the carrier.
Do not discard the box, pallet, foam, or any original packaging until your claim is resolved. UPS frequently requires a physical inspection before paying out a freight claim, and discarded packaging usually means the claim gets denied.
You'll need clear photos of:
- The damaged part itself
- The outside of the shipping box or pallet
- The inside of the packaging with the part still in place, if possible
- The shipping label
Once you submit this form, our team files the freight claim with UPS on your behalf. You don't need to contact UPS directly — we handle the back-and-forth.
If a replacement is in stock, we'll ship one as soon as the claim is approved. If the part is on backorder or no longer available, we'll issue a full refund to your original payment method. We don't charge a restocking fee on shipping damage claims.
Parts that have been installed on the truck are not eligible under this policy, even if damage is discovered after installation. Those are handled under the manufacturer's warranty — contact us through the support home page if you think you have a warranty issue.
Call us at 855-900-3545 or email support@allprotruckparts.com.